Terms and Conditions (T&C)
Last Updated: 17.02.2025
General Terms and Conditions of Paragliding Luzern GmbH (a Swiss limited liability company)
1. Conclusion of Contract
A binding contract between the customer and Paragliding Luzern GmbH in Kriens is established once the customer makes an oral or written registration, a reservation, a voucher order, or a booking. This can be done directly online with Paragliding Luzern GmbH or through one of its sales points. By booking, the customer agrees to the General Terms and Conditions of Paragliding Luzern GmbH in Kriens as an integral part of the contract.
Paragliding Luzern GmbH outsources the execution of all activities to external service contractor. The company is solely responsible for mediating activities, partially providing the necessary infrastructure, operating logistics, and handling payment collection on behalf of third parties.
By signing or providing another form of confirmation, the customer acknowledges having read, understood, and accepted these General Terms and Conditions (T&C).
2. Subject of the Contract
The organizers ensure the execution of the agreed service according to the terms of the offer and the booking confirmation. Additional services may be provided upon prior agreement, with any additional costs borne by the customer. The agreed services are exclusively for the specified recipients and cannot be transferred to third parties.
If the scheduled flight cannot take place due to weather conditions, the customer will receive a credit for the price difference based on the company’s price list (voucher).
3. Payment Terms
Booked activities must be paid for before departure as follows:
- Online bookings must be paid in full immediately.
- Last-minute bookings made via phone, email, or instant messaging must be paid on-site before the service is used. Payments on-site via Twint are not possible.
- Vouchers can be paid online using credit/debit cards, Twint or via bank transfer. If the customer opts for bank transfer, payment must be completed within five business days of receiving the email. The amount must be settled before the flight.
In case of overdue payment, the organizers reserve the right to refuse service or withdraw from the contract. Cancellation fees will be charged according to Section 5, based on the refusal of service by the customer.
3.1 Credit Notes
If a flight cannot be conducted due to sudden weather changes, the amount will be credited for a future flight (voucher). Vouchers are non-refundable. They are considered securities, and lost vouchers will not be replaced or compensated. Unless otherwise stated, vouchers are valid for one year from the date of issue. In exceptional cases, the facilitator may extend the validity at their discretion.
4. Prices
The applicable prices for activities are listed in the facilitator`s current advertisements. Flights do not include transport services, cable car rides, or photo services. Prices in brochures are per person in Swiss francs and include VAT. Transaction fees for the customer’s credit/debit card will be charged to the customers. An additional 2.5% will be added to the total amount for using the SumUp card reader on-site. Twint payments are not available. Price changes are subject to change.
5. Cancellation or Contract Modification by the Customer
Cancellations of contracts must be made in writing. They are only valid after consultation with the facilitator Paragliding Luzern GmbH and with their consent. Any modifications require prior agreement and approval from the organizer.
All received documents, such as vouchers, confirmations, or tickets, must be presented. The cancellation date is determined by when the notice is received. Reservations for six or more people are considered group bookings.
For individual reservations, cancellations are free of charge up to 48 hours before the activity. After this period, the full amount will be charged.
In the event of a full cancellation of a group reservation, the facilitator reserves the right to charge the contracting parties the following percentages of the agreed total amount:
- 7 to 2 days before the activity: 30% of the total amount will be charged.
- Less than 2 days before the activity: the full amount is due.
If the number of participants in a group booking is reduced, 20% of the agreed amount per canceled participant will be charged if notified at least 48 hours before the activity. Later cancellations will result in the full amount being charged. Late arrivals or early departures do not qualify for refunds.
The agreed time is binding for the customer and must be adhered to. If the flight cannot be carried out within the agreed time due to the customer’s absence or late arrival, the customer is liable for the full amount. Cancellation policies of third-party providers apply where relevant.
6. Termination or Contract Modification by the Organizers
The organizers may revoke the contract at any time, even at short notice. If fulfillment is later impossible or the customer cannot accept the offered alternative, payments made will be refunded after deducting services already rendered. Further compensation claims are excluded.
The organizer may cancel the event at short notice if participant behavior, omissions, or actions endanger or prevent its execution. In such cases, the cancellation cost provisions under Section 5 apply.
If an event or parts of it cannot take place due to force majeure, safety concerns, official orders, strikes, or adverse weather and natural conditions, the organizer reserves the right to cancel or terminate it at short notice. Payments will be refunded after deducting provided services, expenses, and a processing fee.
Participant safety is the top priority. The decisions of the responsible activity leaders are final. Changes to the event schedule are expressly reserved, with the organizer striving to offer equivalent alternatives.
7. Participation Requirements and Obligations
All participants must be in good health. Customers must inform the organizer of any health restrictions. Participants must be able to run 30 meters to ensure safe takeoff and landing. People with epilepsy, heart conditions, or pregnancy cannot participate. The maximum weight limit is 90 kg for safety reasons. If the organizers suspect a participant exceeds this limit, they may require a weight check before the flight. This ensures the necessary safety for our pilots to guarantee a smooth takeoff and a safe landing.
Exceptions may be made for highly athletic individuals with increased muscle mass or above-average height. Participants must not be under the influence of drugs, alcohol, or psychotropic substances. Instructions from the organizer and staff must be followed. In case of non-compliance with these guidelines, the provider is entitled to exclude participants from the activity. Participants under 14 require parental consent. Absent guardians must provide written consent. The guests commit to always following the instructions of the female or male pilots.
7.1 Promotional Material
The facilitator reserves the right to use video and photo recordings taken during the service provision for promotional purposes on social networks, posters, digital displays, as well as on its own website and other sales platforms. If customers object to this, the company Paragliding Luzern GmbH must be informed in writing before the start of the service.
7.2 Photo and Video Recordings
Passengers are not permitted to use any cameras (e.g., GoPro type) or mobile phones during the flight, including during the takeoff and landing phases. This also applies to the start and landing phases. The proper attachment of the customer’s video/photo camera and mobile phone cannot be guaranteed.
8. Flight Area, Flight Duration, and Landing Site
The flight area is determined by the facilitator or authorized third parties based on the current weather conditions and may be adjusted at short notice by the organizers, at their discretion. The organizers will make efforts to accommodate the preferred flight area of the customers, provided the weather and external circumstances allow it.
The duration of the passenger flight depends on the respective weather conditions. The pilots are authorized to select the landing site at their discretion, considering the wind and weather conditions.
9. Insurance
The participants are not insured by the facilitator or the organizers. Each participant is responsible for having adequate health and accident insurance, including coverage for sports accidents. Passengers from abroad are required to have appropriate insurance based on their country of residence
9.1 Tandem Paragliding Insurance
The pilots have accident insurance covering passengers, which is valid only in Switzerland and provides a maximum coverage of CHF 100,000. Claims under this insurance can only be made once all benefits from any existing accident insurance of the passengers have been fully utilized. The pilots’ liability for damages resulting from an accident is limited to the insured benefits and the specified coverage amount. Medical treatment costs must be incurred in Switzerland to be covered by the insurance.
10. Complaints
If customers intend to file a complaint or have suffered damages, they must report this immediately in writing to the activity leaders or service providers and obtain confirmation from them. However, the activity leaders or service providers are not authorized to acknowledge claims, and such confirmation does not constitute an admission of liability. They will make every effort to provide a remedy within the scope of the event and the available possibilities.
If no or insufficient remedy is provided, or if customers wish to claim compensation, claims must be submitted in writing within four weeks after the contractual end of the activity to the booking office, addressed to the facilitator and the organizers. The complaint must be accompanied by the confirmation from the activity leaders or service providers and, if applicable, supporting evidence. If a complaint is delayed or not made during the activity, or if the claim is submitted late to the booking office, all claims will be forfeited.
11. Liability
11.1 Service Failure or Deficiency
The organizers will compensate you in accordance with these general terms for the reduced value of the agreed but not or inadequately provided services, provided that no equivalent replacement service could be offered on-site, and the organizers are responsible for it.
11.2 Liability Exclusions
If third parties are commissioned to carry out the event, the facilitator is not liable for their actions or omissions. Furthermore, the organizers exclude any liability for damages resulting from actions or omissions of the pilots, provided these do not occur within the scope of the agreed services.
The facilitator and the organizers assume no responsibility for damages caused by the actions of other parties involved, acts of force majeure, natural events, official decisions, or delayed return.
If an instruction from the organizers, activity leaders, or pilots is disregarded, the liability of the facilitator and the aforementioned parties is excluded.
11.3 Special Liability Provisions
Customers acknowledge that participating in a paragliding flight involves risks. Injuries may occur due to hard landings or aborted takeoffs. It cannot be ruled out that unforeseen and sudden wind influences may pose potential risks.
Paragliding Luzern GmbH, organizers, activity leaders and the pilots deny any liability for personal injury or property damage suffered by passengers during the tandem paragliding flight. If a complete exclusion of liability is not legally permissible, an insurance policy with a maximum coverage of CHF 5 million applies. In such cases, the liability of the pilots is limited to this maximum insurance amount.
The transportation during our tandem flights is not subject to the liability provisions of the Air Transport Ordinance of 12. Oktober 2022.
11.4 Extracontractual Liability
Liability outside the contractual obligations is governed by the applicable laws. If these general terms and conditions provide for stricter liability requirements, limitations, or exclusions, they shall take precedence.
12. Data Protection
Paragliding Luzern GmbH complies with the provisions of the Swiss Data Protection Act. Customer information is not shared with third parties, and no credit card data is stored. Customers consent to their data being processed within the company and commit to keeping their access credentials confidential. Paragliding Luzern GmbH accepts no liability for damages resulting from the improper handling of customer access credentials.
13. Applicable Law and Jurisdiction
This contractual relationship is exclusively governed by Swiss law, excluding international agreements. The exclusive place of jurisdiction is agreed to be Lucerne, although the facilitator and the organizers reserves the right to assert its claims alternatively at the domicile or headquarters of the customer. Should one or more clauses of these general terms and conditions be invalid and/or incomplete, the invalid or incomplete provision will be replaced by a regulation that is as equivalent as possible and closest to the intended purpose. The validity of the remaining provisions remains unaffected.
Participants from the USA and Canada expressly waive any jurisdiction in their home countries and acknowledge that neither Paragliding Luzern GmbH nor the organizer(s), activity leader(s), or service contractor(s) will engage in proceedings in the USA or Canada.